Level 1 – Unmanaged

No assistant in software/server management included

This is the most basic level of management that we offer and is designed for system administrators who do not need our assistance. If you choose this option you are responsible for securing your server as well as maintaining the server software and updates.

Level 2 – Self Managed

Assistance, increased management and strengthened security measures

Our level two service management packages is perfect for those who can handle the day to day operations of your server but could require occasional assistance and 24/7/365 active monitoring. Your server will be contiunously monitored and our engineers would take action on recieving an alert. In addition to this we will carry out an initial server hardening as well as on demand security scans.

Level 3 – Semi Managed

Automatic server updates, security patches, software firewall configuration

Our third level of management comes with one hour of technical assistance per month as well as automatic updates for your software including the server operating system, database, DNS, mail and web server software.

This service also includes the optional installation and custom configuration of a software firewall. With this management package you still maintain root access to the server.

Level 4 – Fully Managed

Automatic server updates, security patches, dedicated hardware firewall, full monitoring

Our highest level of server management allows us to provide full server administration with up to 5 hours of technical assistance available per month. Our level 4 management package also comes with a dedicated hardware firewall configured at your request according to your servers intended use.

Please note when choosing Level 4 management you do not have root/administrator access to the server, if you have a control panel reseller access is provided.